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ETHICAL DISCOVERY
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Redefining Technical Documentation at Empathy.co: A Three-Year Journey of Disruption
Redefining Technical Documentation at Empathy.co: A Three-Year Journey of Disruption
Three years ago, when I embarked on a journey to reshape the technical documentation for Empathy Platform, little did I know that it would…
Luisa Cortón
Nov 3, 2023
Detecting Biases in AI Search Interactions
Detecting Biases in AI Search Interactions
Companies, especially those that operate across different geographical subdivisions or even across different countries, more often than…
Álvaro Ibáñez Coedo
Oct 23, 2023
Explainability and Understanding in e-commerce: The Challenge of XAI
Explainability and Understanding in e-commerce: The Challenge of XAI
This thought-provoking blog post tries to tackle the challenge of AI / XAI (Explainable AI) or: how to create effective ML/LLM glass box…
Álvaro Panizo Romano
Oct 16, 2023
Ethical AI CX: Responsible Personalisation in ecommerce (2/3)
Ethical AI CX: Responsible Personalisation in ecommerce (2/3)
Three responsible personalization use cases are presented using the big three Ethical AI principles: Explainability, Privacy and Bias.
Borja Santaolalla
Oct 12, 2023
Ethical AI CX: Consent as Communication (1/3)
Ethical AI CX: Consent as Communication (1/3)
Below is the content from the Ethical AI Workshop organised the Ethical Commerce Alliance, London Sep 26th 2023.
Borja Santaolalla
Sep 29, 2023
Socially irresponsible: How data protection fines from Big Tech & social media are eroding trust
Socially irresponsible: How data protection fines from Big Tech & social media are eroding trust
Beyond GDPR compliance, creating privacy-first tech rebuilds brand reputation and customer loyalty
Angel Maldonado
Feb 17, 2023
Scrum: let’s stop talking about the framework and start talking about the mindset
Scrum: let’s stop talking about the framework and start talking about the mindset
Are you working with Scrum or do you just think you are?
John Cifuentes
Jan 5, 2023
Ethical Personalisation: 4 Use Cases for Privacy-Enhancing Technologies
Ethical Personalisation: 4 Use Cases for Privacy-Enhancing Technologies
Most retailers’ algorithms for search & product recommendations don’t take the customer’s voice into account. Here’s how PETs change that.
Borja Santaolalla
Nov 22, 2022
Newsletter Nightmares: I was subscribed, but I never consented
Newsletter Nightmares: I was subscribed, but I never consented
A tale of knowing your digital rights & GDPR protection
Pieter
Nov 3, 2022
‘Don’t click on this ad’
‘Don’t click on this ad’
The latest Ethical Commerce Alliance panel discussion addresses critical concerns about social media, ecommerce & your privacy online.
Pieter
Oct 17, 2022
How a retailer couldn’t forget about its customer
How a retailer couldn’t forget about its customer
Even after 2 requests from the Danish DPA
Pieter
Sep 19, 2022
Expulsion From Paradise
Expulsion From Paradise
Why data needs innocence and our active protection
Angel Maldonado
Aug 9, 2022
Cloud FinOps — Part 4: Kubernetes Cost Report
Cloud FinOps — Part 4: Kubernetes Cost Report
Now that we have covered the Principles, Tag Allocation Strategy and the Cloud Cost Report, it is time for the fourth instalment — gaining…
Ramiro Alvarez Fernandez
May 5, 2022
Applying CI/CD Using GitHub Actions for Android
Applying CI/CD Using GitHub Actions for Android
All developers know how crucial it is to ensure that their programs and products are up and running, and that includes the Interface X Apps…
Pablo García Fernández (Casía)
Apr 21, 2022
Cloud FinOps — Part 3: Cloud Cost Report
Cloud FinOps — Part 3: Cloud Cost Report
The third piece in our Cloud FinOps series, the Cloud Cost Report covers solution development for cloud cost visualisation.
Lukas Gómez
Apr 12, 2022
Don’t be afraid to fail (early)
Don’t be afraid to fail (early)
Here’s the story of a time we learnt from experimenting, how we ultimately succeeded thanks to an early failure.
John Cifuentes
Feb 21, 2022
Ten Experiments Every Agile Team Should Try Once in a Lifetime
Ten Experiments Every Agile Team Should Try Once in a Lifetime
Inspiring suggestions for your team, on accepting change as a source of innovation and allowing failure.
Adrián López
Jan 31, 2022
Are Machine-Learning and Personalisation Compromised by Data Privacy?
Are Machine-Learning and Personalisation Compromised by Data Privacy?
Customer Surveillance vs Brand Trust
Angel Maldonado
Jan 24, 2022
The Ethical Commerce Revolution
The Ethical Commerce Revolution
Privacy is the Answer
Angel Maldonado
Jan 14, 2022
Privacy Violations In Retail
Privacy Violations In Retail
Applicable to EU & UK
Angel Maldonado
Dec 23, 2021
Software Engineers as Artisans
Software Engineers as Artisans
A bridge between two mindsets
Iván Palleiro
Dec 3, 2021
Product Management that loves Customer Delivery
Product Management that loves Customer Delivery
From decision making to software development, from Scrum to Kanban, it’s all about experimenting.
Gerardo Vázquez
Nov 30, 2021
Moving to a mono-repo: Part 2, The Destination
Moving to a mono-repo: Part 2, The Destination
The adventure continues, Empathy.co’s experience moving to a mono-repo to go open source with Interface X.
Javier Iglesias García
Nov 24, 2021
Guide to optimise user management & empower non-tech HR teams
Guide to optimise user management & empower non-tech HR teams
Integrating Personio, GitHub & Google Workspace
Guillermo Vigil Rodríguez
Nov 22, 2021
Cloud FinOps — Part 2: Tag Allocation Strategy
Cloud FinOps — Part 2: Tag Allocation Strategy
Ins and outs of FinOps tag allocation
Ramiro Alvarez Fernandez
Nov 15, 2021
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