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What Makes Something A Good Idea?

Generally , people prefer to talk in the language of ideas rathers than problems.
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Paul Taylor
Should we stop measuring customer and employee satisfaction?

Should we stop measuring customer and employee satisfaction?

Despite little evidence of any real impact, every year millions of pounds are spent gathering customer and colleague feedback.
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Paul Taylor
Getting More Comfortable With Failure

Getting More Comfortable With Failure

Intelligent failure is a learned skill that everyone can practice and strengthen..
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Paul Taylor
A Few Words About John Popham

A Few Words About John Popham

Your story is individual to you so don’t be shy in sharing it — as no-one else’s is any better or worse
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Paul Taylor
Is It Time To TimeBox Bulls*ht?

Is It Time To TimeBox Bulls*ht?

Kicking off some short thoughts again that may — or may not — turn into longer form pieces that appear on the blog.
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Paul Taylor

Are Social Networks Highlighting Our Disconnections?

This conversation has shown me that there’s a clear divide that I wasn’t sure existed widely before. This broad/vague snapshot and…
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Paul Taylor

Workplace Rituals and Organisational Culture

Outside of work — rituals are part of our everyday life. Even if you don’t follow a particular faith it’s likely friends, family and…
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Paul Taylor
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