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Fair Trade Entrepreneurship
Creating Social and Economic Progress Through Impact Sourcing
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Abandon Tenure Raises and Pay a COLA Instead
Abandon Tenure Raises and Pay a COLA Instead
It may seem like an added burden at first, but paying a COLA actually costs you less and produces results better than expected. Here’s why.
Mike Dershowitz
Mar 13, 2019
The First Fair Trade Outsourcing Impact Report
The First Fair Trade Outsourcing Impact Report
We still have a lot to do. Some things will be easier than others. This is our first report card, and our grades show can achieve a lot.
Mike Dershowitz
Sep 30, 2018
Will Video Conferencing make you regret referring to your contact center as ‘multi-channel’?
Will Video Conferencing make you regret referring to your contact center as ‘multi-channel’?
There has been a parallel, growing body of practice known as “Video Consumer Service” that is quietly changing our industry as well.
Mike Dershowitz
Sep 3, 2018
A Few Words of Inspiration for My Sales Team
A Few Words of Inspiration for My Sales Team
I’ve been living in Berlin, Germany this summer. It has been an incredibly productive time for me and for Rethink Staffing as a whole…
Mike Dershowitz
Aug 27, 2018
Don’t Ignore Reality: Employee Engagement Begins in Agents’ Pockets
Don’t Ignore Reality: Employee Engagement Begins in Agents’ Pockets
Depending on the pundits you read, we have a crisis in employee engagement in the American labor force. Gallup reports that only ⅓ of all…
Mike Dershowitz
Aug 20, 2018
“La Lengua es la clave del Imperio.” English-only policies are missing the point.
“La Lengua es la clave del Imperio.” English-only policies are missing the point.
The Kingdom of Spain in 1491 must have been an exciting time in the history of the world, full of promise, possibility and danger. One year…
Mike Dershowitz
Aug 9, 2018
The Economic Importance of the Scooter
The Economic Importance of the Scooter
American culture has long mythologized the open road, and the individual freedom that a vehicle brings to a person. In the post-war era in…
Mike Dershowitz
Jul 26, 2018
Hey BPO leaders! Stop talking “seats” — start talking “people”
Hey BPO leaders! Stop talking “seats” — start talking “people”
We were interviewing for a new sales exec at Fair Trade Outsourcing. At first, I thought I wanted someone directly from the BPO industry…
Mike Dershowitz
May 11, 2018
The BPO industry helped reduce global poverty over the last 30 years— take pride in it!
The BPO industry helped reduce global poverty over the last 30 years— take pride in it!
I’m still reflecting on my time at the PACE conference last week. It was my first call center industry conference, and there were a lot of…
Mike Dershowitz
May 2, 2018
The BPO industry can still deliver what the developing world needs — “factor” income, not just…
The BPO industry can still deliver what the developing world needs — “factor” income, not just…
I have written about how the BPO industry should be proud of its poverty alleviation record, and how the industry has been good at…
Mike Dershowitz
Apr 24, 2018
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