Emerging Technology

By Sameer Soman

“When we talk about the Internet of Things, it’s not just putting RFID tags on some dumb thing so we smart people know where that dumb thing is. It’s about embedding intelligence so things become smarter and do…

By Neil Redding

Remember just a few years ago when your customers started tweeting at you, angry about a delayed flight, complaining loudly about a poor product or “the worst service ever!”? At least you had a social media presence — unlike some of your…