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The Future of Customer Success
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Breaking the Fourth Wall of Customer Success
Breaking the Fourth Wall of Customer Success
My annual re-watch of Fleabag has me thinking a lot about the concept of breaking the fourth wall. So why does this series keep this…
Vitally Blog
Dec 21, 2022
How to reduce churn with segmented churn analysis
How to reduce churn with segmented churn analysis
As your user base grows, trends from some of your customers become masked in the overall churn analysis. Learn how to segment your…
Vitally Blog
Nov 28, 2021
How to send automated customer success emails that don’t suck
How to send automated customer success emails that don’t suck
You’re a Customer Success Manager, which means you probably send a lot of emails to engage your customers. But are they getting opened…
Vitally Blog
Nov 28, 2021
Four tips from the experts to lead your Customer Success team remotely
Four tips from the experts to lead your Customer Success team remotely
Leading a dispersed Customer Success team isn’t always easy. We talked to top CSMs and CS leaders at companies like Close, Customer.io, and…
Vitally Blog
Nov 28, 2021
How to create a customer health score with four metrics
How to create a customer health score with four metrics
Health scores are often the backbone of an effective Customer Success team, helping identify healthy and at-risk accounts. In this post…
Vitally Blog
Nov 28, 2021
These five customer churn prediction mistakes are costing you
These five customer churn prediction mistakes are costing you
Customer churn prediction is hard—we get it. Especially when you consider most customers don’t tell you when they’re unhappy. Here are 5…
Vitally Blog
Nov 28, 2021
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