Restaurants have been dependent for discovery on Zomato, Burrp & Google. And on Swiggy and Zomato for leads and delivery.
Most innovations are difficult to explain in their entirety — especially in the early days…
You know things have changed when your laundry guy sends you a message on WhatsApp asking, “Bhaiya, aaj kapda hai kya?” (do you have any clothes to give me today). Large numbers of people like that who never used SMS are now comfortably sharing messages, pictures and videos over chat. The…