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Apr 20, 2021
How We Improved Agent Chat Efficiency with Machine Learning
By Suman Anand, Elisa Monacchi, Darrell…
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Apr 11, 2021
Customer Support Workforce Routing
By Suman Anand, Elisa Monacchi, Jasmine Lim, Matthew Yeow…
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Grab
Sep 9, 2020
How we built our in-house chat platform for the web
At Grab, we’ve built an in-house chat platform to…
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