Homepage
Open in app
Sign in
Get started
Happy Customers
Stories about customer support and how to keep your customers happy.
Follow
Whatever happened to accountability?
Whatever happened to accountability?
There’s a trend in customer service to not give out your full name. Here’s why that’s complete and utter bollocks…
Haje Jan Kamps
Jan 15, 2015
Trending
Picking the right customer support tool
Picking the right customer support tool
There’s a lot of options out there — what should you be looking for in your customer support toolkit?
Haje Jan Kamps
Jan 15, 2015
How not to deal with a concerned customer:
How not to deal with a concerned customer:
Suspend their account, block them on Twitter, ignore their e-mails completely.
Haje Jan Kamps
Oct 16, 2015
How chasing $1.65 of profit can alienate a customer
How chasing $1.65 of profit can alienate a customer
Chasing profit over happiness isn’t necessarily the best long-term strategy…
Haje Jan Kamps
Jan 14, 2015
Latest
Support without empowered staff is futile
Support without empowered staff is futile
It matters not how knowledgeable your support crew is, if they’re unable to action the solutions your customers need.
Haje Jan Kamps
Dec 5, 2017
As a seller, eBay is not on your side.
As a seller, eBay is not on your side.
In November, I sold an iPhone 7+ on eBay. That’s where I went wrong, and here’s why I won’t make that mistake again.
Haje Jan Kamps
Jan 12, 2017
Why does banking security in the U.S suck so hard?
Why does banking security in the U.S suck so hard?
Opening my letter box this morning, there’s yet another letter from my bank, saying they’ve locked down my account again, for the umpteenth…
Haje Jan Kamps
Aug 23, 2016
Apple, T-Mobile, and the Kafka-esqe idiocy of SIM-locking
Apple, T-Mobile, and the Kafka-esqe idiocy of SIM-locking
In my work hours, I live and breathe Silicon Valley. A lot of the time, it feels like I’m living in the future. Not so when dealing with…
Haje Jan Kamps
Aug 3, 2016
Missed Deadlines, Lost Wedding Certificates, and Baffling Incompetence: Welcome to the Home Office
Missed Deadlines, Lost Wedding Certificates, and Baffling Incompetence: Welcome to the Home Office
Before I say anything else, allow me to be the first to admit that immigration is a sticky topic. The unavoidable truth is that immigration…
Haje Jan Kamps
Jul 11, 2016
About Happy Customers
Latest Stories
Archive
About Medium
Terms
Privacy
Teams