Go to The Customer Service Blog By Help Scout
About
The Customer Service Blog By Help Scout
Tips and advice for building a customer-centric company, investing in support-driven growth, and delivering exceptional customer service.
Note from the editor

Tips and advice for building a customer-centric company, investing in support-driven growth, and delivering exceptional customer service.

Editors
Go to the profile of Emily Triplett Lentz
Emily Triplett Lentz
Content marketing consultant; formerly Loom, Help Scout, Basecamp.
Go to the profile of Nick Francis
Go to the profile of Jared McDaniel
Jared McDaniel
Co-founder, designer of @helpscout.
Go to the profile of Help Scout
Help Scout
Share email inboxes with your team, chat with customers, and create self-service content — all in one place. Learn more: https://www.helpscout.com/.
Go to the profile of Mathew Patterson
Mathew Patterson
I write and speak about online customer service topics, and run HelpU, Help Scout’s customer service education platform.
Writers
Go to the profile of Becca Van Nederynen
Becca Van Nederynen
I’m a gregarious Aquarius. Currently figuring out this whole tech founder thing. She/her, 🏳️‍🌈
Go to the profile of Dave Martin
Dave Martin
I help product designers level up and land their dream job. Follow me at http://davemart.in/
Go to the profile of Eli Overbey
Eli Overbey
Growth @helpscout // Previously SEO Manager. Currently focused on Growth | Paid Acquisition (Social, Remarketing, PPC). http://elioverbey.com
Go to the profile of Samuel Hulick
Samuel Hulick
I turn web experiences into better life experiences.
Go to the profile of Mo McKibbin
Mo McKibbin
Remote work enthusiast. Cat mom.
Go to the profile of Leah Knobler
Leah Knobler
Talent & Culture Lead at Help Scout
Go to the profile of Chris Brookins
Chris Brookins
Lead Engineering at Appcues. Prev Help Scout, Acquia, Vertical, Artisoft, Stylus, Easel. Product nerd. Agility, Cloud, Design, Open Source, Craftmanship
Go to the profile of Kelly Herring
Go to the profile of Sean Halpin
Sean Halpin
Hi. I'm an Irish web designer in Toronto.
Go to the profile of Mel Larsen
Mel Larsen
Queer woman in Boston who works: customer-centric SaaS, formerly @helpscout; loves: reprojustice, Italia, diversity in STEM
Go to the profile of beenish
beenish
Engineer. Writer.
Go to the profile of Mathew Patterson
Mathew Patterson
I write and speak about online customer service topics, and run HelpU, Help Scout’s customer service education platform.
Go to the profile of Jon Q
Jon Q
Hai ✨ Design Engineer @helpscout. Doodler IRL.
Go to the profile of Tim Thyne
Tim Thyne
Blazing the path in customer-centric sales & partnerships at @HelpScout | Pay it forward advocate! Prev @Adored (RIP) @hubspot
Go to the profile of Sujan Patel
Sujan Patel
Entrepreneur & Marketer. Co-founder of http://Webprofits.Agency & Ramp Ventures
Go to the profile of Scott Tran
Scott Tran
Making progress
Go to the profile of Lance Conzett
Lance Conzett
Business Operations Manager in Customer Experience at Postmates. Freelance writer and photographer by night. I interviewed Weird Al Yankovic once.
Go to the profile of Camille Emefa Acey
Camille Emefa Acey
I am VP, Customer Success at Clubhouse Software (clubhouse.io). My personal blog is at https://camilleacey.com
Go to the profile of Erin McCaul
Erin McCaul
I love beer, mountains, flannel, classic Ford Broncos, and hanging out with my dog. Customer Support Lead at @moz.
Go to the profile of Kim Courvoisier
Kim Courvoisier
All things marketing, content, & social. Loves a good pun. Demand Gen & content at Thanx. Opinions are my own.
Go to the profile of Viktor Magic
Viktor Magic
CEO at @nice_reply | Interested in creating things.
Go to the profile of Chargebee
Chargebee
The smartest way to set up your subscription billing and to deliver recurring happiness to your customers.
Go to the profile of Simon Ouderkirk
Simon Ouderkirk
Hospitality Evangelist. Reformed Philosopher. Small Data Proponent. Data Plumber at WordPress.com.
Go to the profile of Shep Hyken
Shep Hyken
Shep Hyken, customer service expert, business speaker and New York Times bestselling author, helps companies deliver AMAZING customer service and experiences!
Go to the profile of Jeremey DuVall
Jeremey DuVall
Leading teams, delighting customers, and writing words about both.
Go to the profile of Cassie Marketos
Cassie Marketos
Here I am.
Go to the profile of Devin Bramhall
Devin Bramhall
Marketing Advisor. Agency Growth Strategist. Co-host: Don't Say Content. Former CEO of Animalz, leading B2B content marketing agency.
Go to the profile of Ashley Greene
Ashley Greene
A champion for customer-led growth. J.D. from Schulich Law. Consultant to F500 & startups. Former TV marketer who helped pioneer digital strategy. DTC obsessed.
Go to the profile of WalkMe
WalkMe
Global Leader in Digital Adoption Solutions. On a mission to simplify #UX for every software & website out there. Follow us @WalkMeinc, https://www.walkme.com/
Go to the profile of Chanita' Christmas
Chanita' Christmas
World Wanderer | Photographer | Coach