Web Development

Running a Business During the Coronavirus

Recently you’ve probably received coronavirus-related emails from everyone you ever did business with — from your car insurance company to the guy who fixed your furnace ten years ago. The last thing you want is to send an email to your customers that gets…

Hey Bob Marley, Stop Stealing My Bandwidth

It came to pass that a musical legend who has been dead for…

Four Supplies to Pack in Your Business “Backpack”

When Your Worst Client Comes Back for More

Nightmare clients. We’ve all had them. If you were lucky, you turned lemons into lemonade and salvaged the relationship. If you weren’t, those clients now feature heavily in your literal nightmares — possibly accompanied by your terrifying fourth-grade…

Own a website? You need to read this.

Remember that old saying, “when I tell you to jump, you ask how high?” Every industry has an…

How Do You Communicate You Have Capacity Without Sounding Desperate?

Isn’t it amazing how being “busy” has become almost a mystique? The assumption is that if you aren’t busy all the time, you aren’t important enough or you don’t work hard enough. So we hang our “busy badges”…

The Business of the Brain on the Internet: The psychology behind customer service and your website.

We all know what a bad customer service experience feels like: You take the afternoon off and treat yourself to a trip to the spa. You are feeling totally…