Troubleshoot your third-party API connections from Watson Assistant’s preview pane with the new Extension inspector — Earlier this year we released Watson Assistant custom extensions, allowing you to connect your assistant to any external system through third-party APIs. After listening to your feedback, we’ve improved the experience by enabling the inspecting and debugging of custom extensions in the Preview pane!

There are some exciting changes on the horizon for web chat in our next release, so we’re here to give you a heads up on exactly what to expect and how to prepare. — A quick overview If you use Watson Assistant’s out-of-the-box web chat feature then you will be no stranger to the periodic updates we roll out to provide both you AND your customers with maximum value. This time around, however, the update merits some special consideration.

Techniques to streamline your AI’s dialogue, increase its effectiveness, and satisfy your users. — Conversational AI is a great way to help your users get what they need, when they need it, the way they want to get it. Still, there are several common shortcomings in Conversational AI systems. This post will walk you through three simple tricks to improve your conversational AI: ·…

Environments and releases are the foundations of the new Watson Assistant data model. This article outlines how these new features unlock powerful lifecycle management possibilities. — An issue that affects chatbot builders at any scale is application lifecycle management. The more complex operations grow, the harder it gets to effectively isolate changes, determine necessary fixes, and publish said changes at timely intervals.

IBM Watson Assistant’s new experience focuses the authoring process on conversations. Here, we look at a seasoned assistant author taking advantage of Actions for the first time. — The new Watson Assistant experience revolves around Actions, a new way to author assistant content. Actions is the evolution of the Dialog skill from the classic experience, with a build interface organized around conversational steps. …

Supercharge and simplify your workflow by combining Watson Assistant’s intelligent, accurate, and fast responses with Microsoft Teams. — Yes, you’ve heard correctly. You can now use Watson Assistant in tandem with Microsoft Teams. To mark this momentous occasion we have put together a quick tutorial to help you in your pursuits. Let’s start off with some preliminary information as we set the stage. First, if you are code-literate…

The new Watson Assistant experience is powered by a redeveloped API. This article outlines what’s changed and what hasn’t in the evolution from V1 to V2. — Watson Assistant is leaning hard into the new experience, and a key element of the new information architecture is the V2 API. Lots of exciting new features to manage your assistant’s lifecycle, and bring value to your clients, are available through the new experience and the V2 API.

We’ve introduced a new feature called “bring your own search” to Watson Assistant. Enterprises can now use their existing search technology to help customers find information via virtual assistants. — Authors: J. William Murdock and Arnesh Batlaw Consumers increasingly expect to be able to resolve issues themselves. IBM Watson Assistant is an enterprise solution that allows companies to build more effective paths to self service. We’re happy to share a new path that we call bring your own search.

Watson Assistant’s algorithm versions provide improved action and intent matching in some of the world’s most spoken languages as well as enhanced irrelevance detection — We have some exciting news on the algorithm front at Watson Assistant aimed at improving some of the fundamental capabilities you will be able to leverage during customer interactions with your assistant. These changes encompass two primary aspects of how your assistant functions. The baseline algorithm version includes enhanced intent…