Watson Assistant can seamlessly move customers from the phone to other channels to solve more complex problems without involving your call center.
Let’s face it, phone support is table stakes when it comes to customer support. While we all look forward to the day when the phone is no longer…
Chatbots are a great way for you to naturally and efficiently help your customers get stuff done with your business — on any communication channel. But let’s face it, most chatbot building tools today are either…
Watson Assistant can now display dynamic rich media and custom content through its out-of-the-box web client, making dialog with end customers much more visual, engaging, and interactive.
Dialog designers can now put rich media — like videos and audio — and interactive content — like surveys, maps, and calendars —…
You have probably noticed a lot of improvements to Watson Assistant’s search skill. Most recently, we improved the feature by adding the short-answer capability, improving extraction of question-answer pairs from FAQs, and enabling the ability to search in multiple document formats like PDFs and Word.
The search skill improves the…
A common question we hear at Watson Assistant is “How do you route between multiple skills (or assistants) within a single user conversation?” This is typically required by large organizations that wish to align their development teams along Watson Assistant skill boundaries. …
We are pleased to announce the release of the new Watson Assistant phone integration. With it, you can connect Watson Assistant to Genesys and other contact center platforms in as little as 30 minutes without writing code, making it fast and easy to have Watson Assistant answer phone calls.
We…
Who can say they enjoy finding answers to questions by using search on a website? Even when the results are relevant, we still have to navigate and read blocks of text to find answers — which might be only one or two words among sentences and paragraphs.
A well-designed chatbot…
One of the struggles of building a chatbot is capturing user addresses. While any teenager can understand that “45 Pond Lane, Springfield, MA” is an address with street and city information, it’s surprisingly hard for chatbot to discern the same.
Why is it hard? Consider this address: “4310 Illinois Ave…
Humans misspeak all the time. Even though we think we are stating our desires and questions clearly, we often don’t form sentences well, leading others to ask, “Did you actually mean…?” It takes listening skills and intelligence to keep even basic conversations on track.
Now imagine customer care chatbots doing…
We recently published a technical paper that demonstrates how Watson Assistant does a better job understanding users than other conversational AI platforms. To achieve this, we use many complex technologies in natural language understanding and machine learning. We’d like to explain in basic terms how they work.
At heart, conversational…
The AI assistant that solves customer problems the first time.
