IBM Watson

Announcing Dialog Skill Analysis for Watson Assistant

Introducing pre-built integrations with Zendesk and Salesforce for live agent handoff

We’ve all had those frustrating situations with trying to get an answer on the phone. Whether long hold times, complicated number trees or…

You can now serve more of your customers across the globe using the new Watson Speech to Text dialects, Canadian French and Australian…

co-authored by Sheetal Reddy and Ryan Brink

The IBM Watson Speech team has upgraded our British English, French, and German speech to text models. Using deep learning and neural…

Have you ever tried using automated machine learning tools, but found out they only accept one input file while you are dealing with…

Co-Authored by Zach Eslami, Austin Eovito (@eovito3), Kimberley Drobny, and Cynthia Stryker

Here is some guidance on managing multiple skills, formerly called workspaces, in Watson Assistant

New 2.0 Beta release features AutoAI, new CPLEX node in SPSS Modeler and many new charts for visualization and new Data Refinery operations

How to set locale or alternatives for date in IBM Watson assistant? Or how to collect multiple email addresses directly in the dialog skill

The effects of COVID-19 pandemic on the global economy and financial sector specifically. Bank helplines are receiving lot of calls…

IBM Watson Studio Cloud empowers data science teams to cleanse data, build and deploy AI models on the fully managed IBM Cloud. Cognos…

A typical conversational virtual agent will collect information from user (example: customer identification data) to identify and assist…

Recently we went through a major change in life, we had to change how we live, how we work, and where we go. COVID-19 has been classified…

co-authored by Leo Mazzoli & Lalit Agarwalla

Using Machine Learning (ML) operationally isn’t always easy. If you’ve tried to integrate an ML model inside a business process or…

Use the new Dialog Flow Analysis Notebook to understand where and why users abandon your Virtual Assistant

How can decisions and actions be optimized based on intelligent predictions derived from data? Use a flexible data science platform on…

When you are building a Watson Assistant chatbot that must handle a variety of knowledge domains, you may begin looking into a concept…

IBM Watson Studio Desktop, the award-winning, client-server offering within our Watson Studio portfolio, is adding a number of exciting…

Despite a growing awareness of the strategic value of AI in business, most organizations still struggle with fundamental information…

Farewell sys-location & sys-person; Hello contextual entities!

As the world reacts to the Covid-19 coronavirus pandemic, call centers of hospitals, government agencies, and other organizations are…

As life has changed during the pandemic, many people are getting worried about COVID-19 and the new normal life. Call centers and…

Moving your existing chatbot from v1 to v2 API is now a breeze.

Written by Lukasz Cmielowski , Martin Hirzel