IBM Watson

Announcing Dialog Skill Analysis for Watson Assistant

Introducing pre-built integrations with Zendesk and Salesforce for live agent handoff

We’ve all had those frustrating situations with trying to get an answer on the phone. Whether long hold times, complicated number trees or…

co-authored by Leo Mazzoli & Lalit Agarwalla

Using Machine Learning (ML) operationally isn’t always easy. If you’ve tried to integrate an ML model inside a business process or…

Use the new Dialog Flow Analysis Notebook to understand where and why users abandon your Virtual Assistant

When you are building a Watson Assistant chatbot that must handle a variety of knowledge domains, you may begin looking into a concept…

IBM Watson Studio Desktop, the award-winning, client-server offering within our Watson Studio portfolio, is adding a number of exciting…

Despite a growing awareness of the strategic value of AI in business, most organizations still struggle with fundamental information…

In a previous article in this series, we focused on Making Your Data and Enterprise Ready for AI. A key component of that focused on the…

Farewell sys-location & sys-person; Hello contextual entities!

As the world reacts to the Covid-19 coronavirus pandemic, call centers of hospitals, government agencies, and other organizations are…

As life has changed during the pandemic, many people are getting worried about COVID-19 and the new normal life. Call centers and…

Moving your existing chatbot from v1 to v2 API is now a breeze.

In the previous article in this series, we discussed Making Your Data and Your Enterprise Ready for AI.

Written by Lukasz Cmielowski , Martin Hirzel

Some time ago I have written a story how to predict incorrect bug fixes. The full story “Adoption of machine learning to software failure…

Ever since AI was thrust into the spotlight with Watson in 2007, organizations have wanted to leverage AI in their business, but have…

I’ve been exploring Knative Eventing, a system that enables a cloud native eventing ecosystem to be easily deployed through the use of…

By reading the title of this article, I’m sure everyone thinks I stated the obvious. But you would be surprised how many times I get into…

This blog post walks you through the process of building a new image satisfying all the red hat certification requirements.

Co-authored with Evaline Ju

IBM’s Watson Assistant for Voice Interaction (WAVI) provides an AI solution for enterprises to transform their call center experience.

Easily make sure they are, with IBM Watson’s new COVID-19 Kit and FAQ extraction capabilities

Co-authored with Marco Noel.

To build an enterprise-grade virtual assistant you need an enterprise-grade platform. What should an enterprise-grade platform provide?

Written by Lukasz Cmielowski , Alexandre Quemy, Rafal Bigaj & Wojciech Sobala