A well-designed virtual agent is step 1 to solving your customer-care needs. Step 2 is creating a robust channel where your customers can interact with that agent. Watson Assistant’s web chat is that channel, but it’s so much more. — The first question we always get when we talk with clients about implementing Watson Assistant is about IBM’s Natural Language Processing (NLP) technology. Once we’ve shown them how well our NLP stacks up against the competition, the next question is, “How can this fit into our existing architecture”. …

So you’ve seen the announcement – Watson Assistant Extensions is live! Your intelligent chatbot hopes and dreams are coming to life! So, how can you get started? Are there any examples you can use? Of course, we’ve got your back. Extensions starter kits are here to kickstart your journey into…

We recently announced that you can connect any external system to Watson Assistant. That may not sound like a big deal… but it is, because it’s super easy to do! In a previous blog, we gave an example of how to connect to a third-party system or service using an…

Watson Assistant lets you connect your expertise to users anytime, on any channel. This overview covers the Integrations page, the hub where you can manage all of your assistant’s channels and extensions. — IBM’s first principle for trust and transparency in AI states that “The purpose of AI is to augment human intelligence”. In that spirit, Watson Assistant is designed to empower users to extend their expertise, channel their knowledge and spread it wherever it’s needed.

Here’s how to integrate your assistant in of the most common use cases we see every day. That’s right, Customer Relationship Management systems! — This article was written by Rachel Liddell and Mitchell Mason Introduction CRM systems store customer profile information so that you can interact with your customers in a more personal way. …

Deliver virtual assistants that can do more! — IBM just made it easier to connect your virtual assistants to backend systems and third party APIs using Watson Assistant’s custom extensions. This is particularly good news for companies leveraging IBM Cloud Functions (IBM’s Function-as-a-Service platform) to make their business applications and processes more available. They’re in perfect position to…

Building and scaling a virtual assistant these days requires integrating with several third-party APIs. Together, IBM App Connect and Watson Assistant make that integration easier than ever. — In the world of virtual assistants, integrations are critical if you’re building anything more than a basic FAQ BOT. …

A successful virtual assistant is always improving. Watson Assistant’s built-in analytics are a powerful tool that takes the guesswork out of refining your assistant’s conversations. — Understandable, useful, accurate IBM redesigned Watson Assistant’s user interface with the goal of getting users from build to deployment in a way that was intuitive, frictionless, and fast. …

In our previous article, we explained how we’ve revamped Watson Assistant to make it dramatically easier and faster for anyone (yes, anyone!) to build, publish, and improve a virtual assistant. However, we were missing a key piece: the ability to easily connect to your backend systems or third-party APIs. This…