(The second of a two-part series on AWESOME CUSTOMER SERVICE, part one can be found here)
Before we proceed to rules 4, 5, and 6, let’s do some definition of terms first.
Much of my opinions here are based on my own journey in helping build STORM’s customer service function. (This is obviously a work in progress) Since STORM services thousands of employees across a…
In this early 2005 interview with Mark Zuckerberg, the Facebook founder described Facebook as:
“I mean, I just really want to see everyone focus on college and make a really cool college directory product…there doesn’t…
[caption id=”attachment_3025" align=”alignleft” width=”300"]
Whatever you’re thinking, think bigger. — Tony Hsieh, Zappos CEO
When Pao and I started STORM, we thought of a product which people WILL be buying — an online flexible benefits service for companies. There was nothing like it in the market yet. We decided to pursue a FUTURE need, as opposed to coming up with something we knew…
After finishing a good book, I typically lie back, savor the moment, and say to myself, “that was a good book.” Then I try to think of ways of applying what I learned in different aspects of my life.
A few weeks ago, my wife posted “what’s a good ramen place?” on her Facebook account. We love ramen and wanted to find out if anything new was out there.
A few weeks ago, I was in the hospital passionately arguing with an HMO officer who was insistent on applying a policy which was so evidently not applicable to my own particular case.
