Design Thinking

Lou & Chi (#11): Knit-Wit

Human sure knows how to pull Chi’s leg. 
 +1 for the Harry Potter reference!

Lou & Chi (#10): Mission Misdirection

You almost had us fooled there, Chi. But your human knows you and Lou a little too well to…

Lou & Chi (#9): The Acid Test

Chi believes in telling it like it is. But humans and their fragile egos need to be handled with care…

Lou & Chi (#8): Blues Begone

Nothing beats Monday blues better than the false promise of the weekend. 
Round one goes to Chi. Hands down.

Lou & Chi (#7): To Be Sure Or Not To Be Sure

It’s the classic test of one’s worldview. And we were always told there were only…

Lou & Chi (#5): The Science of Saying Nothing

Think about it. Making conversation is often like taking a few nuggets of…

Lou & Chi (#4): The Writing On the Wall

They know when something is wrong. Lou has a feel for those subtle emotional indicators…

Lou & Chi (#3): Dear Diary…

Maybe it’s Lou’s puppy eyes, that instantly melt hearts. Or, it could be his endlessly entertaining tricks…

EM vs REM: Size Matters

Sizing with rem & em

h1 { font-size: 16px } or BODY {font-size:50%}

Those 22:03 mins. Bots, where are you?

How bots in customer care service can end customer frustration.