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Koos agency
Articles and blogs from service designers, researchers, strategists, UXers and partners from Koos Service Design, a leading international service design agency. For more info: https://www.koos.agency
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The Battle of the Service Design Conferences
The Battle of the Service Design Conferences
My comparison of experiences at Service Design Days and Service Design Global Conference
Niels Corsten
Nov 13, 2018
Getting grip on CX
Getting grip on CX
Six ways to measure the impact of your service design efforts
Niels Corsten
Nov 14, 2017
3 learnings from working in Design Sprints
3 learnings from working in Design Sprints
More and more of our clients are getting excited about implementing the Sprint framework into service design projects. They are impressed…
Nynke Schrakamp
May 3, 2017
Harder, better, faster, stronger: Design Sprints at Justlease
Harder, better, faster, stronger: Design Sprints at Justlease
Helping Justlease add more value to its consumers
Jeroen Otte
May 2, 2017
Boost NPS by addressing actual customer needs
Boost NPS by addressing actual customer needs
Since its introduction in the Harvard Business Review in 2003, The Net Promoter Score is one of the key measures of the success of…
Boris Jockin
Feb 15, 2017
How to avoid pitfalls when becoming more customer centric
How to avoid pitfalls when becoming more customer centric
As we are rapidly transforming into a service economy, more and more organisations are putting ‘customer centricity’ at the top of their…
Nathalie Meuleman
Feb 7, 2017
Nudge your customers wisely
Nudge your customers wisely
People are lazy in both thought and action. When we face two options, we will most likely choose the path of least resistance. However, as…
Jeroen Otte
Dec 2, 2016
Service Design for Business
Service Design for Business
Service Design for Business is the second book by Ben Reason and Lavrans Løvlie, founders of Livework. In writing this book, they are…
Niels Corsten
Oct 25, 2016
Service hacks: How to use resourceful customers for service innovation.
Service hacks: How to use resourceful customers for service innovation.
Service design thinking has been growing rapidly the past few years, with the continuous rise of services as a way to deliver benefits to…
Niels Corsten
Feb 8, 2016
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