Last Mile Money

A Guide to Creating More Gender-Equitable Outcomes in Underserved Markets

How the CICO Collective is empowering agent network managers with data-driven tools

Introducing the five innovative startups we’re partnering with this year

Celebrating the work that we’ve done at IDEO Last Mile Money since 2019 — and sharing it with our community

What we learned from designing a loan tool for independent merchants in Pakistan with Unilever, Finja, and Standard Chartered

Co-authored by Mira J and Dipika Prasad

The blueprint for successful rural agents

While their lives and experiences were diverse, they shared several common qualities which set them up for success

The second design sprint for IDEO Last Mile Money’s CICO Collective started off with a single question:

Increasing financial inclusion by supporting agents with Waynbo

What we’re learning from design reviews with founders building on Celo on how to make web3 better for last mile users

How we built a stock financing platform for Nigerian micro-merchants to manage inventory and cash flow with Topos and Boost

When it comes to digitizing small, independent merchants, there’s one thing that’s clear: the benefits need to be immediate.

How we partnered with GrabKios, Cargill, and Mercy Corps to extend CICO to the last mile in Indonesia

From remittances to digital credit — how fintech Paisa bridges helps low-income families access loans in Latin America

How a radically transparent and responsible lending platform for agents is driving financial empowerment in Uganda and beyond

Announcing product reviews and design support for startups building on Celo

How and why we’re bringing together different players to tackle the biggest challenges in financial inclusion

In addition to a $50K grant and membership in the CICO Collective, each startup will receive curated design support

What we learned from a collaboration with Mann Deshi Bank in Maharashtra, India

What we’re learning from imagining farmers, delivery drivers, digital gig workers, and neighborhood merchants as CICO agents

A program for startups to serve last-mile communities with digital financial services and cash-in/cash-out innovations

And why DeFi still needs design to make an impact with last-mile users

Co-authored by Kanika Kumar, Becca Carroll, John Won, Tolu Odusanya