Dispatches from a Distributed Team

TaxJar’s Core Values

Like a lot of companies I’ve talked to, TaxJar encountered new challenges once we reached about 20 employees. One challenge came after we realized there was a gap between Jarheads who had been on the team awhile and folks that were newer to the company. The veterans of the team intrinsically…

Why I Joined TaxJar

Matt Grattan recently joined TaxJar as the VP of Sales. Matt’s experience includes 6 years at Avalara where he was…

When Saying No To Customers Is The Right Thing To Do

Why I’m happier working at TaxJar than at Google

After spending 5 and a half years working at Google in the Bay Area, I moved home to Houston, Texas to be closer to family. Shortly after, I joined the incredible team at TaxJar in May of 2016.

How One Change to Our Hiring Process Made All the Difference

Hiring. It’s only the most important thing in the world for a company like ours that has outsized ambitions. Early on, we learned what nearly every single company in history finds out — nothing about hiring is easy.

A Day in the Life of a TaxJar Developer

As a developer at TaxJar, each day provides an interesting mix of new challenges and problems to solve. We’re a fast growing technology company processing millions of eCommerce transactions and calculations every month. Our team works across the United States…

The Golden Rule of Talking with Customers

When I started my first business in 2008, I had some convoluted ideas about business…

How do you keep a good thing going? (An Ode to NPS)

At TaxJar, we’re a happy bunch. We like to have fun, but one thing we also all like to do, is work (well, work at TaxJar!). Someone very wise once told me that “If you love what you do, you’ll never work another day in your life.” And while…