Malmo Civic Lab

This is a follow-up to my previous blog post that we wrote about the work we did for economical aid. I wanted to tell it from another…

During the fall we set our foot at “mottaget” or “reception” for the economic aid service in Malmö. Our task was to look into the process…

When doing the work we found that the larger volume of playground sat within a different department within the city, the one that deal with…

If you receive a lot of emails in your inbox or a group inbox and feel it’s overwhelming sorting them then look no further, we are here to…

In January Timo and I were invited to spend 2 weeks, with what I would argue is Sweden’s most agile social department, working on…

Initial phases of service design for improvement

Software is never ready, never finished, never perfect or never done. The interesting thing with that statement is that the opposite is…

Why custom software only creates a headache for a city