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Carlos ArcenasinPicnic EngineeringHow we broke customer support language barriers without breaking productionEver since we first started with a single vehicle in one city nine years ago, Picnic has always taken our end-to-end user journey very…May 281May 281
Gary MarraUnderstanding Experience Management (XM): How Customers Talk About Their ExperiencesWhen it comes to online reviews, it’s easy to get lost between the extremes of glowing 5-star ratings and scathing 1-star critiques. It…13h ago13h ago
Leena ChitnisUberEats Has Awful Customer Service And Here’s Why That’s ImportantAs a CEO, I learn every day what constitutes bad and unethical companies. Today, it was Uber Eats that taught me what absolute shit…Jan 29Jan 29
Don FinleyThe Surprising Ways AI is Enhancing Customer Service in 2024Discover unexpected benefits of AI in customer service that are transforming the industry.2h ago
Carlos ArcenasinPicnic EngineeringHow we broke customer support language barriers without breaking productionEver since we first started with a single vehicle in one city nine years ago, Picnic has always taken our end-to-end user journey very…May 281
Gary MarraUnderstanding Experience Management (XM): How Customers Talk About Their ExperiencesWhen it comes to online reviews, it’s easy to get lost between the extremes of glowing 5-star ratings and scathing 1-star critiques. It…13h ago
Leena ChitnisUberEats Has Awful Customer Service And Here’s Why That’s ImportantAs a CEO, I learn every day what constitutes bad and unethical companies. Today, it was Uber Eats that taught me what absolute shit…Jan 29
William Dailey JrThe Lost Art of Customer Service in the 21st CenturyIn today’s fast-paced digital age, the art of customer service seems lost amidst the sea of automated responses and impersonal…1d ago2
Adem ManderovicDon’t you just WISH, someone came along and put together experience from right across the funnel?Everything you wanted to know, and have wondered about regarding the inner workings of ;1d ago
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