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The Customer Lifecycle Management Solution

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Customer Success

Edward Czech in mergeable

Dec 4, 2018

The Role of Pre-sales in Customer Success (Part 2)

In Part 2 of this 2-part series, Mergeable’s CEO, Edward Czech and Valuize Consulting’s CEO, Ross Fulton explain why pre-sales is critical to any company with a customer success strategy. Here, we’ll provide you with tactical tips and insight…

Edward Czech in mergeable

Nov 14, 2018

The Role of Pre-Sales in Customer Success (Part 1)

Edward Czech in mergeable

Aug 5, 2018

Recap: NYC Customer Success Meetup on 7/25/18

On July 25th, a group of Customer Success leaders from the NYC ecosystem convened for the NYC Customer Success Meetup hosted by the incredibly knowledgeable, Stephanie Bell of Alice Financial. When Stephanie and I first met a few months ago we found…

Edward Czech in mergeable

Jul 23, 2018

State of POCs (trials, evals, etc.)

In a lot of our recent meetings with prospects, customers, and partners, we’ve had the opportunity to dig into the pre-sales process and put some definition around what it means to them. If there is one thing we’ve learned its that there are all kinds of semantics…

Edward Czech in mergeable

Apr 10, 2018

Utilizing APIs (for Non-tech)

Vice president and distinguished analyst at Gartner, Kristin R. Moyer, said “The API economy is an enabler for turning a business or organization into a platform. Platforms multiply value creation because they enable business ecosystems inside and outside of the enterprise to…

Edward Czech in mergeable

Mar 6, 2018

The Customer Journey, Part 1: The Challenge

You have to assume that your current job or function will be impacted — if it already hasn’t — in some way by new innovations. In the enterprise, we’ve seen an explosion of tools related to AI. Everywhere you look, whether you’re an investor or buyer…

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