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The Net Promoter Score
A Guide to all Things NPS
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Are there circumstances in which a company should exclude customers from NPS (Net Promoter Score)…
There is a fairly simple question you can ask yourself to help you determine if a customer should be included in your NPS survey or not…
Promoter.io
Oct 26, 2017
Does improving your Net Promoter Score (NPS) correlate to improved business outcomes?
As long as you’re measuring NPS the correct way, an improving Net Promoter® Score WILL absolutely align with increased revenue growth as…
Promoter.io
Oct 26, 2017
Is it “cheating” to label each number on the NPS scale?
Yes, it would be cheating yourself out of accurate and unbiased data. The outside world is unlikely to care, unless you’re attempting to…
Promoter.io
Oct 17, 2017
What factors affect your Net Promoter Score?
The simple answer is that anything and everything that your customer experiences while using your product/service can affect your Net…
Promoter.io
Sep 22, 2017
What is the average NPS response rate these days?
As already mentioned here by a few people, response rates are going to fluctuate from company to company due primarily to both the timing…
Promoter.io
Aug 14, 2017
How many respondents do I need for my NPS to be relevant?
The Net Promoter Survey is unlike a traditional survey or traditional research in that it’s NOT an exercise in statistical analysis.
Promoter.io
Aug 14, 2017
Is there an immediate benefit to Net Promoter Score? Is it worth the investment?
Is there an immediate benefit to Net Promoter Score? Is it worth the investment?
The quick answer is, HELL YES … there are immediate benefits (both strategic and financial) and it is absolutely worth the investment.
Promoter.io
Aug 11, 2017
Do Net Promoter Scores matter?
Do Net Promoter Scores matter?
The answer really depends upon what you’re doing with the score itself.
Promoter.io
Aug 11, 2017
What are some good techniques, methods or incentives for boosting customer and user participation…
Contrary to what most people think, I believe that survey incentives are a bad idea.
Promoter.io
Aug 11, 2017
When do you know it’s the right time to send an NPS survey?
When do you know it’s the right time to send an NPS survey?
Since it’s really only been a few years since proper “SaaS” tools for NPS have been accessible to the majority of companies, there is still…
Promoter.io
Nov 4, 2016
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