Uber

How ratings result in worse, not better, customer service

A few weeks ago, my wife and I were in Galle, Sri Lanka for a much-awaited vacation. We chose a villa with great reviews on TripAdvisor. It seemed a decent place. A little far from the main town, but the hosts were quite friendly.

“After My Very First Night, I Knew I Would Never Drive a Taxi Again”

Switching from taxi driver to rideshare risked plenty: My reputation, my livelihood, my friends. But it made so much sense, I couldn’t…

How to Get Washington Out of the Way Of Building a 21st Century Economy

Remarks as prepared for delivery, October 6, 2015, Civic Hall, New York City.

I’m here today not just to tell you my ideas, but to listen to yours. I think that’s a big part of what…

The Moment I Realized The Taxi Industry Was Dead

When Uber and Lyft arrived on the scene, old-time…

While reading the article, “Twisting Words to Make ‘Sharing’ Apps Seem Selfless” I realized just

A recent artical on IEEE Spectrum discribes the creation of the AirBnB pricing algorithm. The algorithm is…

Uber‘s Tyranny of Convenience

The car service gets us where we’re going, but perhaps we’ll only find out how much it costs once the door…

Europe and the on-demand economy

Ever since the Great Depression of the 1930s, Europeans love to fight advances of Anglo-Saxon capitalism. So it was to no surprise that protests against the popular ride-sharing service Uber, culminating in ugly attacks on drivers and arrests of management in June, were…

Uber and the Battle for Capitalism

I live in Massachusetts which has become a new battleground for Uber. Cab companies have lobbied the legislature to shut Uber down because…um…well…laziness and greed?

A Conversation Between An Uber Passenger And His 87-Year-Old Driver, Ruth Kleinberg

Passenger: Hiya.

Ruth: Good evening, young man. So handsome.

Passenger: Ehhh, thanks.