Former RBI CIO Kelly MacPherson joins OpenCity as Drive Thru Ordering AI Takes Off
OpenCity, is revolutionizing the way customers and restaurants engage, and is the leading multi-channel customer ordering AI company; announced today that Kelly MacPherson has joined the company’s Advisory Board.
Kelly is a global visionary with a 20-year record of bold decision-making and resolute transformation leadership, driving evolution of operational excellence for multibillion-dollar global enterprises in the hospitality and retail industry. Most recently, Kelly was the Chief Information Officer at Restaurant Brands International, the fifth largest restaurant food operator in the world and owner of Burger King, Popeyes, Tim Hortons.
OpenCity recently launched Tori, voice & text ordering AI that places orders directly into a restaurant’s point of sale. As restaurant partnerships start to take off, Kelly will advise on operational excellence, implementation and corporate strategy.
“Kelly is a leader in restaurant technology; consistently launching and implementing cutting-edge solutions for the largest and most iconic restaurant brands in the world. She has the right mix of domain expertise and AI vision, to advise OpenCity on partnerships and technology infrastructure,” said Nick Belsito, founder and CEO of OpenCity.
“I have been exploring AI solutions throughout my career and Tori is the best I’ve ever seen; it just works. Her accuracy is amazing and restaurant owners will love the fact that she integrates with their existing technology stacks, no upgrades required. This is a game changer for the restaurant industry!” MacPherson emphasized.
COVID-19 has created a dramatic shift in consumer buying channels, with QSRs reporting 90% of revenue from the drive thru (up from 70%). These behavior changes are having permanence, as customers continue to demand contactless experiences across all touch points. Restaurants that leverage AI to drive revenue, improve operating margin and reduce labor costs will thrive in today’s ever-changing food-hospitality market, while also positioning well for the future.
Not all AI systems are the same. “We own our IP, whereas, other AI companies license third party NLP and ML models” exclaimed Belsito. “Owning a unique AI solution creates flexibility and enables total control in the development and deployment of solutions. It enables advances that are unattainable to our competitors in this space,” Belsito continued.
OpenCity is now accepting a limited number of partners to be in their first contactless ordering partner program that is launching soon. To apply for access to implement Tori, voice, text & drive thru ordering AI for your restaurant, visit https://landing.opencity.co/drivethru
About OpenCity
OpenCity, a Boston based omni-channel customer engagement AI company for restaurants. Built by Restaurant People. For Restaurant People. OpenCity has changed the way customers and hospitality businesses communicate. Our AI automatically takes orders, books reservations and responds to customer questions 24/7, allowing our customers and partners to focus more on operations while creating new revenue streams. Curious about how it works? Visit https://landing.opencity.co/drivethru
