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Customer Interviews — A Primer

Customer Interviews — A Primer

Customer interviews are hard, but they are essential for new product design. This article focuses on why you do customer interviews, what…
Go to the profile of David Martin
David Martin
Chatbots: What’s the real impact behind the hype?

Chatbots: What’s the real impact behind the hype?

Hello, I’m a chatbot!
Go to the profile of Antonin Lapiche
Antonin Lapiche
Untangling Customer Experience (CX), User Experience (UX) and Customer Service (CS)

Untangling Customer Experience (CX), User Experience (UX) and Customer Service (CS)

At Orange Silicon Valley (OSV), the Customer Experience (CX) team is composed of individuals with cross-functional skills focusing on…
Go to the profile of Gregory Veran
Gregory Veran
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