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Pendo at Pendo
How Pendo's product team uses Pendo to help create a product customers love
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Mutual Delight: Using Pendo Trials to Create Value on Both Sides of the Deal
Mutual Delight: Using Pendo Trials to Create Value on Both Sides of the Deal
It’s been 2 weeks since I completed my first full quarter as an individual contributor on Pendo’s New York sales team (our fiscal year…
Reed Foster
Feb 14, 2019
Latest
How Are Our Product Features Doing?
How Are Our Product Features Doing?
A question that we regularly ask at Pendo is: “How is feature X performing”? This open-ended question has many specific variants: “What is…
Suja Thomas
Feb 5, 2019
Navigating a Navigation Redesign with Pendo
Navigating a Navigation Redesign with Pendo
Pendo has always had the broad vision to be an entire platform for product analytics and engagement. But as we realized that vision, we…
Adrienne Gajownik
Jan 17, 2019
Retention at Pendo Pt. 2: Sales
Retention at Pendo Pt. 2: Sales
As a member of the Pendo sales engineering team, I’m usually the first person that customers consult with before deciding whether they…
Moaad Benkaraache
Dec 5, 2018
Retention at Pendo Pt. 1: Product
Retention at Pendo Pt. 1: Product
Statistics show that customer acquisition cost five times more than retaining an existing customer. It also shows that increasing customer…
Aishwarya Dwivedi
Dec 3, 2018
Diagnosing a break in the flow of our new beta product
Diagnosing a break in the flow of our new beta product
For the last few months, my team has been working on a brand new guide-building designer experience. While today’s guide-building has a…
Julie Caprio
Oct 31, 2018
Exploring Everyday Features
Exploring Everyday Features
Recently on the design team we’ve been looking into our filtering functionality, and the user behavior around finding and organizing data…
Kelsey Hughes
Oct 25, 2018
Onboarding on Pendo at Pendo
Onboarding on Pendo at Pendo
When it comes to building great products, first impressions are very important. We, along with our customers, understand the importance of…
Eric Iwashita
Oct 15, 2018
Measuring movement in your NPS
Measuring movement in your NPS
Here at Pendo, we are very focused on our NPS. Our NPS responses are sent to Slack in real time, where everyone in the company tracks and…
Suja Thomas
Sep 26, 2018
Pendo + CS: From Cat Herder to Consultant
Pendo + CS: From Cat Herder to Consultant
One of the coolest things about working at Pendo is that everyone in the company gets access to the product. What does this mean? It means…
James Williams
Sep 12, 2018
How we used Pendo to launch Vox
How we used Pendo to launch Vox
We have found that Pendo provides different types of value for product teams based on the stage of the company/product, as well as the…
Shannon Bauman
Sep 5, 2018
Measuring the Effectiveness of Walkthrough Guides in Pendo
Measuring the Effectiveness of Walkthrough Guides in Pendo
Product Managers continuously aim to provide the best in-app experience to their users. An important aspect of this is the ability to make…
Sukhmani Lamba
Aug 16, 2018
Prepping for a Beta Release with Pendo
Prepping for a Beta Release with Pendo
Over the past few months, we’ve been working on our redesigned guide authoring experience. As a designer on a product team, I’m matched…
Kelsey Hughes
Aug 10, 2018
Customer Research & Feature Roadmaps with Pendo Polls
Customer Research & Feature Roadmaps with Pendo Polls
One of the hardest decisions a product manager (PM) faces is what to build and why. PM-s deal with a deluge of feature requests from…
Viv
Jul 27, 2018
Being a data-driven designer:
Being a data-driven designer:
Using paths to understand user behavior
Adrienne Gajownik
Jul 13, 2018
Mavericks as a Muse
Mavericks as a Muse
Pendo has clear intentions for the features we build, but we don’t always know or have the resources to build everything that our customers…
Adam Chasen
Jun 22, 2018
How we set goals for Goals
How we set goals for Goals
When we first decided to build usage goals as a feature in Pendo, we started by doing what most product teams would do — we developed a…
Julie Caprio
Jun 13, 2018
Account Metadata to the Max
Account Metadata to the Max
A somewhat underappreciated feature of Pendo that ends up being incredibly powerful for a PM is the ability to associate metadata to both…
Shannon Bauman
May 8, 2018
Pendo data using aggregations
Pendo data using aggregations
As data scientist here at Pendo, part of what I do is provide real-time analytics so that the product team can “dog-food” them and…
Suja Thomas
May 3, 2018
Leveraging Poll Responses for Targeted Research
Leveraging Poll Responses for Targeted Research
Striving to understand our users is at the core of the product and design team at Pendo. Throughout a project, we’re constantly checking…
Kelsey Hughes
Apr 26, 2018
Pendo + InVision User Testing
Pendo + InVision User Testing
Here on the product team at Pendo we take the company’s core value “Maniacal Focus on the Customer” to heart, and firmly believe that our…
Caleb Holloway
Apr 12, 2018
Excited to Introduce …
Excited to Introduce …
Pendo at Pendo —a Medium publication highlighting how our product team here at Pendo uses Pendo i.e. dogfooding to build products customers…
Brian Crofts
Mar 23, 2018
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