I’ve lost count of how long I’ve been working for HMRC on creating their digital services. It’s not that big a number. It’s early double digits of weeks. Maybe eleven. I don’t know exactly how long.
Ah yes, carelessness. Losing two is carelessness.
The internet has changed what’s possible in public services. That only happens if the shape and culture of Whitehall reflects the new reality. Today feels like a victory for those who believe a…
Late last October, the Department of Health announced that Dr Bob Wachter, author…
Last week right along the top of a whiteboard I wrote something.
THIS IS A PROGRAMME OF CHANGE.
Like that. In capital letters. And with added underline for extra emphasis.
There about as many tigers in the wild as there are senior Civil Servants in the UK. This is my favourite…
‘Why can’t we do x?’ ‘It’s complicated.’
Big organisations and government departments are palaces of entropy. Both spend a lot of energy on the corporate equivalent of scrambling egg; writing clever policies, building IT systems, signing…
This week, a very senior UK government official told me that better digital services present a…
Another well-informed person publicly called out the lack of digital skills working in government this week. Yvonne Gallagher, the NAO’s Director of Digital Value for Money, concluded that: