I’ve lost count of how long I’ve been working for HMRC on creating their digital services. It’s not that big a number. It’s early double digits of weeks. Maybe eleven. I don’t know exactly how long.
Ah yes, carelessness. Losing two is carelessness.
The internet has changed what’s possible in public services. That only happens if the shape and culture of Whitehall reflects the new reality. Today feels like a victory for those who believe a…
Part of a column “Letters to a Younger Officer”, published in the Singapore public service’s “Challenge” magazine and modelled after Rainer Maria Rilke’s “Letters to a Young Poet”.
There has been some wonderful writing about leadership in the last 3 months, nailing the qualities of inspirational individuals. I’ll take fifty each of Kit, Janet and Benji please.
I bumped into a pal on the train last week. She, like me, “made the leap” to work for (a bit of) government.
When you’re a child, receiving clear, transparent judgment is a daily experience. School reports, test scores, sporting results — your performance, in absolute terms and relative to your peers, is set out for all to see in red…
Late last October, the Department of Health announced that Dr Bob Wachter, author…
Last week right along the top of a whiteboard I wrote something.
THIS IS A PROGRAMME OF CHANGE.
Like that. In capital letters. And with added underline for extra emphasis.
There about as many tigers in the wild as there are senior Civil Servants in the UK. This is my favourite…