Maybe. No. Yes. Well, let me explain. Who would I be if I gave away the answer to a headline in…
There are many reasons for bad design, from carelessness and laziness to group think or even bad intentions. All of those causes share one thing in common, though: a lack of empathy for the user.
Last week, I went to the DMV to renew my driver license. As you can probably imagine, I was not looking forward to it because I have been there before and I know that it sucks. I entered to find a…
Here’s a confession: until two weeks ago, my knowledge of the “internet of things” mainly…