Making returns magical for merchants and shoppers.

Jun 26, 2018

Return Magic joins Shopify to make returns magical for everyone

Written by Guillaume Racine & Raff Paquin — June 26, 2018

We’re thrilled to let the world know that as of this week we’re joining the Shopify team! We’ve been a Shopify Plus partner from day one…

Onwards and upwards

2018 is off to a good start. The last few months at Return Magic felt like a tornado with a flurry of developments on the product, growth and fundraising fronts. Today we’re excited to share with you what we’ve been up to and our journey ahead.

Guillaume Racine

Feb 6, 2018

Infographic: The state of Returns

Here is a little known fact among online retailers: the return touchpoint is central to building brand value and to grow customer lifetime value.

While many retailers view returns as an aftermath of a transaction, we argue that the return…

Guillaume Racine

Nov 1, 2017

How to make returns your competitive edge

Returns are the new normal in 2017. The online retail landscape has been shifting fast this year. The world of e-commerce is reaching a critical point where a majority of the adult population is actively shopping online. Shoppers have formed a baseline…

Guillaume Racine

May 21, 2017

6 strategies to make the most of your return touchpoint

Customer Spotlight: Mugsy Jeans

Impact: UX-driven return experience for optimal shopping experience.

What is your story?

We are Mugsy Jeans, a menswear designer offering comfortable, slim fit jeans for men. Our goal is simple, it is to make jeans that…

Guillaume Racine

Apr 10, 2017

Customer Spotlight: Lunya

Impact: Massive time savings via automated return labels.

What is your story?

We are Lunya and we are all about celebrating the modern woman and creating sleepwear that inspires her. For Lunya, luxury is about quality, style and…

Guillaume Racine

Apr 10, 2017

Customer Spotlight: Midori Bikinis

Impact: Increased gift card refunds and decrease cash refunds; reduced return rate.

What is your story?

Aloha, we are Midori Bikinis, a women swimwear designer running on Shopify Plus since 2011. Our collection is…

Guillaume Racine

Mar 23, 2017

Return Magic handles 10,000th return, thanks to Shopify!

So this happened. We launched Return Magic on Shopify in November 2016 without many expectations. Based on our own past experience working as online retailers at Amazon and Frank + Oak, we experienced first hand the real struggle of…