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Beyond The Sale
The best stories on customer success by the Salesmachine team
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5 Onboarding Best Practices for B2B SaaS Businesses
5 Onboarding Best Practices for B2B SaaS Businesses
In the subscription industry, onboarding is the very last step of the acquisition funnel, and probably the most important. However great…
Salesmachine
Apr 2, 2019
Do’s and Don’ts of the Quarterly Business Review for SaaS businesses
Do’s and Don’ts of the Quarterly Business Review for SaaS businesses
The QBR is one of the strongest tools for the Customer Success Manager to build trust and solidify the relationship with the customer.
Salesmachine
Jan 22, 2019
The new Salesmachine brings automation to Customer Success
The new Salesmachine brings automation to Customer Success
You may have noticed that we were a little quiet these past few months. That’s because we were working on the new Salesmachine… and it’s…
Salesmachine
Jan 9, 2019
Top 6 techniques to reduce churn for SaaS businesses
Top 6 techniques to reduce churn for SaaS businesses
“I like to work and acquire new customers just to let them go”— said no one ever.
Salesmachine
Nov 27, 2018
Salesmachine + Intercom = 🚀
Salesmachine + Intercom = 🚀
You were already in love with Intercom’s amazing messaging platform? You’re going to be crazy about our new Salesmachine x Intercom…
Salesmachine
Sep 20, 2018
Our toolkit for the Customer Success Manager
Our toolkit for the Customer Success Manager
According to the adage, “a good workman looks after his tools”. Having the best Customer Success Managers is no excuse for not investing in…
Salesmachine
Jul 10, 2018
The Ultimate CSM Job Description
The Ultimate CSM Job Description
At Salesmachine, our core business is customer success. It’s what our software does. It’s what we believe the future of SaaS is. But having…
Salesmachine
Jun 13, 2018
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