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LAY the ground before dealing with angry customers
LAY the ground before dealing with angry customers
Dealing with angry customers is routine to every attendant, in person or over the phone. Get to know the LAY the Ground framework.
Ivan Chagas
Nov 10, 2020
Event timeline: how to plan a project timetable
Event timeline: how to plan a project timetable
This lesson will provide only practical tips for you to plan an event timeline!
Ivan Chagas
Nov 5, 2020
How to deal with unhappy and angry customers
How to deal with unhappy and angry customers
Let’s learn here the 3 main reasons why customers don’t like your service.
Ivan Chagas
Nov 3, 2020
What is event production and logistics and how to start
What is event production and logistics and how to start
To deal with event production and logistics is what I like most, we will learn what it is and how to use checklists and event manual.
Ivan Chagas
Oct 31, 2020
Communication with customers: the perfect message
Communication with customers: the perfect message
Let’s review the basic structure of our communication with customers and how to create the perfect message for our interactions.
Ivan Chagas
Oct 31, 2020
Event planning and its 8 components
Event planning and its 8 components
Every event planning should start with 8 basic components. Learn what they are and what it’s important to plan before starting.
Ivan Chagas
Oct 31, 2020
Customer service channels: asynchronous and synchronous
Customer service channels: asynchronous and synchronous
There are many customer service channels, but how can we improve our relationship with our clients?
Ivan Chagas
Oct 31, 2020
Using the TARGET framework for your events
Using the TARGET framework for your events
Today’s topic is the TARGET framework and how it will help you create an incredible and successful event!
Ivan Chagas
Oct 31, 2020
How to serve your customers better: they need two things
How to serve your customers better: they need two things
If you want to learn how to serve your customers better, you have to understand that there are two things that everybody needs.
Ivan Chagas
Oct 31, 2020
How to plan an event and make it successful?
How to plan an event and make it successful?
To start on how to plan an event, we have first to define what’s success, how about that?
Ivan Chagas
Oct 31, 2020
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