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SentiSum
AI insights on every support ticket, review and survey in real-time.
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The largest resource yet for ‘customer’ professionals: 160 open jobs at top-ranked startups…
The largest resource yet for ‘customer’ professionals: 160 open jobs at top-ranked startups…
Times aren’t easy and we wanted to do something to give back to our community.
Ben Goodey
Dec 17, 2020
How customer service insights can solve the retention problem in D2C meal kit delivery companies
How customer service insights can solve the retention problem in D2C meal kit delivery companies
In this article, we discuss the customer retention challenges facing D2C companies as they scale, how to get to the root cause of customer…
Kirsty Pinner
Dec 1, 2020
Your voice of customer programme is missing a channel
Your voice of customer programme is missing a channel
In the last 10–20 years, there’s been a 5x rise in the interest of ‘customer experience’.
Ben Goodey
Nov 4, 2020
Challenger Banks — What customers really want?
Challenger Banks — What customers really want?
Customer sentiment for the challenger banks from 100k reviews.
Sharad Khandelwal
May 12, 2020
Three sure-fire ways to reduce support tickets during a user-wide technical failure
Three sure-fire ways to reduce support tickets during a user-wide technical failure
We chatted to ex-Revolut customer support lead who told us how to reduce support tickets when every customer is hit by the same issue.
Ben Goodey
Oct 13, 2020
The rise of home chefs and recipe boxes during Lockdown
The rise of home chefs and recipe boxes during Lockdown
The ingredients for a perfect recipe box
Sharad Khandelwal
May 7, 2020
Starting Up In A Start-Up: Three Lessons To Learn
Starting Up In A Start-Up: Three Lessons To Learn
Growing a start-up can be quite a difficult challenges. Here are a few of the lessons we have learnt on our start up journey.
Katie Watson
Aug 30, 2019
The Seven Powers Of Captain Insight
The Seven Powers Of Captain Insight
What exactly makes Captain Insight so good at her job? Here are the seven powers that help her make a difference.
Katie Watson
Sep 17, 2019
What is text analysis?
What is text analysis?
Suhan Prabhu
Mar 31, 2020
The Day Of Manual Man: The Struggles of CX Management
The Day Of Manual Man: The Struggles of CX Management
Manual Man is the CX manager with a good heart but there are many practical challenges he needs to overcome
Katie Watson
Sep 9, 2019
Text Analysis and NLP: Love at first sight
Text Analysis and NLP: Love at first sight
Text Analysis (a.k.a Text Mining) is the process of understanding and sorting text, making it easier to manage. In our previous blog, we…
Arghya Bhattacharya
Mar 31, 2020
Revolut vs Transferwise — AI-driven analysis of +30k customer reviews during COVID-19
Revolut vs Transferwise — AI-driven analysis of +30k customer reviews during COVID-19
Our series continues with a deep dive into the customer reviews of these Fintech titans. Using NLP text analysis, we take on +30k reviews.
Stuart Crawford-Browne
Jun 30, 2020
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