Quality comes not from inspection, but from improvement of the production process.
W. Edwards Deming
A bad system will beat a good person every time.
If you destroy the people of a company, you do not have much left.
A system must be managed. It will not manage itself.
If you do not know how to ask the right question, you discover nothing.
Innovation comes from the producer — not from the customer.
Without data, you’re just another person with an opinion.
We should work on our process, not the outcome of our processes.
In God we trust; all others must bring data.