The slower but consistent tortoise causes less waste and is much more desirable than the speedy hare that races ahead and then stops occasionally to doze.
Taiichi Ohno
Management is doing things right;
Leadership is doing the right things.
Peter Drucker
Efficiency is doing things right;
Effectiveness is doing the right things.
Quality comes not from inspection, but from improvement of the production process.
W. Edwards Deming
A bad system will beat a good person every time.
Without standards, there can be no improvement.
A system must be managed. It will not manage itself.
A small introduction.
Nuno’s lighthouse, borrowed and adapted from John Maxwell: