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Service first.
The magazine for Customer Service.
About Service first.
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How to Motivate your Customer Service Team to Achieve Peak Performance
How to Motivate your Customer Service Team to Achieve Peak Performance
We cannot say it often enough: The key to a sustainable and successful development of your business is a smooth customer experience and…
parlamind
Jun 22, 2017
7 Books and Blogs Every Customer Experience Professional Should Know
7 Books and Blogs Every Customer Experience Professional Should Know
Whether you are an entrepreneur, a online shop owner or a customer service professional: We have gone through the literature in the areas…
parlamind
Jun 14, 2017
Telephone, Email, Skype, Facebook — What Are the Most Popular Contact Channels in Customer Service?
Telephone, Email, Skype, Facebook — What Are the Most Popular Contact Channels in Customer Service?
As an operator of an online shop or as a service provider, you should meet your customers where they are — and where you can solve their…
parlamind
Jun 9, 2017
Cost Center or Profit Center — Which Role Should Your Call Center Play?
Cost Center or Profit Center — Which Role Should Your Call Center Play?
Your call center is the first point of contact for your customers when they need help. Each interaction is not only an opportunity to…
parlamind
Jun 1, 2017
4 Online Shops Applying Clever Hacks and Artificial Intelligence to Get the Most Out of Their…
4 Online Shops Applying Clever Hacks and Artificial Intelligence to Get the Most Out of Their…
Online shops that listen carefully to their customers learn faster than others how to make money. Nowhere else can you learn more about the…
parlamind
May 25, 2017
4 Customer Service KPIs Every Online Shop Should Measure and Manage
4 Customer Service KPIs Every Online Shop Should Measure and Manage
If you answer 99 percent of all customer inquiries within a few minutes, your customer service is under control and obviously has a soft…
parlamind
May 19, 2017
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