Very often, government services are designed from the perspective of the people within the organisation. Yet, I agree with John le Carré when he said that:
“A desk is a dangerous place from which to watch the world.”
We at Satori Lab think and talk a lot about the connected age, yet what do we mean by this and how can we…
We’re all agreed that actually designing a service in government is a good thing, right?
So how do you scale design and make it the way things are done in government?