Servicenow Training

How to share a report to specific role /group/user in Service Now

This blog explains how to share a report created by a specific user to either a group or role or other users in Service Now (Istanbul)

ServiceNow | How to clear Cache in service now instance?

This blog explains about how to clear cache in Service now instance

Solution

<Service Now URL > /cache.do — Paste this on your browser.

ServiceNow | How to Retire all the CI(Configuration Items) which are 120 days old in CMDB

ServiceNow | How to troubleshoot and fine-tune Service Now Instance Performance

What are all port probes available in Service Now and what they do?

The following table describes the probes that are bundled with the Discovery application.

ServiceNow | How to Email output of a specific report as a PDF attachment Periodically

Scenario: Capture outcome of a specific report into PDF and send out an email as an attachment to specific group or users in Service Now

How to Enable ‘Create New Filter’ for anyone

Problem: Allow anyone to ‘Create New’ filter in Service Now

What is Filter?

A filter is a set of conditions applied to a table in order to find and work with a subset of the data in that table. Users…

How to Auto Close ‘Resolved’ Incidents after 7 days in Service Now

How to modify the favcon Icon in Service Now Portal and Console

This blog explains about how to modify the ‘Favcon’ icon in Service Now Portal

Solution

1. Open Active Service Portals ( Service Portals -> Portals)

How to Display Custom icon images on Incident Form and in List View in Service Now

This blog explains how to display special icons on Incident form (Caller field) based on user profile settings.