ServiceNow TechMinds

This blog explains how to share a report created by a specific user to either a group or role or other users in Service Now (Istanbul)

This blog explains about how to clear cache in Service now instance

Scenario: Capture outcome of a specific report into PDF and send out an email as an attachment to specific group or users in Service Now

Problem: Allow anyone to ‘Create New’ filter in Service Now

This blog explains how to auto close any ‘Resolved’ incidents after ‘certain (7 days)’ period of time.

This blog explains about how to modify the ‘Favcon’ icon in Service Now Portal

This blog explains how to display special icons on Incident form (Caller field) based on user profile settings.

Introduction- Customer Service today, whether it’s serving external customers or your internal user-base, has some challenges. Many…

Requirement -

This is a very common and most useful requirement when working with Service Catalog Items.

Glide form is normally used to customize the global applications and template applications which we have in the service now instance. With…

What is Client Script?

One use for system events in the ServiceNow platform is to control email notification for system activity, such as when incident records…

BUSINESS RULES:-

When the CMDB focuses on configuration information interactions between CIs, asset management will rather focus on organizational and…

1. Install the JIRA integration POC update set in the instance by going to Retrieved Update Set and then importing XML.

SECTION 1- Business Rules

Service Now & OrderNow Integration