WHY HOTEL CHECK-INS ARE STILL FAR BEHIND AIRLINE CHECK-INS

Alice Rich
Sezam24
Published in
2 min readFeb 12, 2019

Generally, check-in is the procedure involved in registering one’s presence at an airline or a hotel. The difference between these two industries is quite clear because the airline seems to be at the very forefront. The food and hospitality industry, which is a massive one at that, is joining the trend at a languid pace and this is evident, regarding how customers, clients and visitors check-in into available rooms. Do you think we are entirely wrong? Well, we will show you
why.

Why Online Check-ins are better?

  • Time: One fundamental most crucial feature in business is time. Here is an instance: John is an architect. He has a couple of places to be, has to oversee the construction of a building, has to ensure that his interns are doing so well in the studio, and of course, he has to travel to Denmark in two days. He will jump at every opportunity to book everything he would need online. However, this can be possible for the airline he would be going with, but the same fate cannot be ascertained for the hotel he would be staying. He would, of course, jump at any opportunity to save himself the time of being at the reception desk, waiting for a receptionist to attend to him and book him into a room. A typical example of a feature that can get around that fast is the automated check-in by Sezam24.
  • Stress: Having to make a distance over to the airport to book a flight can be very time-consuming, stress initiating and mind-boggling. You have a long line waiting, a couple of other frustrated people on the long queue while your business calls for attention. The Airline industry has solved this puzzle by ensuring that Online check-ins are very functional. On the
    other side, unfortunately, stressed visitors, journey-worn travelers may have to stand in line to book their rooms.
  • Branding: Anything done online creates a form of the brand for your business. 94% of every brand now has an online outlet. Online check-in does not serve as a means to book a flight, and it also includes vital information in small doses, creates more and more awareness, increases
    customer impressions, creates a room for precision and even more. Airlines know these factors are added value to their business, they can reach out to multiple clients by setting up a single platform. Hotels have to braise up.

Automated check-ins save time, ensures anonymity, protects identity and privacy data, increases precision while registering and generally heighten the level of ease while checking-in to hotels.

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Alice Rich
Sezam24
Editor for

Columnist, journalist, tech expert / bringing automation to the hospitality industry — www.sezam24.com