There used to be a panicked feeling that would set in when we’d have any sort of outage or issue in Basecamp…
Customer support is a double-edged sword and can be both rewarding and draining. Helping people feels good, but constantly empathizing with strangers can get exhausting. We all hope that the good outweighs the bad, but that’s not always the…
Ksenija had a great question from my last “How We Work” post.
One thing that interests me the most is do you have some…
When I’m at work, I’m my best self. I’m positive, patient, helpful, curious and considerate. I tap seemingly bottomless reserves of empathy, and drip, drip, drip kindness out to…