Customer Support

The Support Side of Downtime

There used to be a panicked feeling that would set in when we’d have any sort of outage or issue in Basecamp…

People, Not Robots: Bringing the Humanity Back to Customer Support

How to manage all-hands customer service

The evolution of “Everyone on Support”

A New Approach to Feature Requests

How we track customer feature requests at Basecamp.

Introducing Research & Innovation Days on Support

Customer support is a double-edged sword and can be both rewarding and draining. Helping people feels good, but constantly empathizing with strangers can get exhausting. We all hope that the good outweighs the bad, but that’s not always the…

How We Work — The Support Team

An inside look at how our support team uses Basecamp 3.

Hey! Write better emails with Basecamp

And GIFs!

How to make the most of your weird work schedule