How to optimize product team success: measure what matters

Uncover the most predictive indicator of peak performance.

Todd Lankford
Lean Leverage

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Which measure should we use? | Image by DALL-E
Which measure should we use? | Image by DALL-E

Metrics, measurement, and return on investment. I don’t go much more than a day without running into this common theme. It’s a persistent thread on everyone’s mind.

“We must track the on-time delivery track record of our teams.”

“We need to assess if we have produced something of value to our customer.”

“How do we know if we are making an impact on our business for the effort we put in?”

Output, outcome, and impact are certainly important indicators of our success. And we have many ways to measure how we are doing along these dimensions. They seem on the surface like the logical thing to inspect.

But these are all downstream or lagging indicators. They come too late to make a difference in the final result. Instead, we need a predictive indicator of our future success—a leading indicator.

This article provides what I have found to be the best predictor of product team success. I must admit, I did not expect this ulitmate indicator when I started working with product teams.

This year, I’ve committed my focus to a concept called lean leverage, as described in my inaugural

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Todd Lankford
Lean Leverage

Hi–I’m Todd. I help managers and product teams maximize outcomes while respecting people. https://www.coachlankford.com