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Social Public Service
Building Public Trust through Social Customer Care and Engagement
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Why Your Public Service Social Media Is Broken And How To Fix It
Why Your Public Service Social Media Is Broken And How To Fix It
Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better…
Russel Lolacher
Jan 7, 2022
What Is Involved In Social Customer Care For a 1-in-2000 Year Flood
What Is Involved In Social Customer Care For a 1-in-2000 Year Flood
A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood”.
Russel Lolacher
Dec 20, 2021
World Social Media Day — Public Sector Edition
World Social Media Day — Public Sector Edition
World Social Media Day is here again, providing a great opportunity to inform and educate your own public sector organization about what…
Russel Lolacher
Jun 29, 2021
The Secret Is BEING Social, Not DOING Social Media
The Secret Is BEING Social, Not DOING Social Media
One of the biggest mistakes I’ve seen organizations do on social media, is treating it like it’s not SOCIAL media. They find it far more…
Russel Lolacher
Jun 5, 2021
Lessons from 10 Years Working in Public Service Social Customer Care
Lessons from 10 Years Working in Public Service Social Customer Care
Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that…
Russel Lolacher
Apr 5, 2021
Behind the Scenes of Government Social Customer Care
Behind the Scenes of Government Social Customer Care
In the BC government, I’m the public service director responsible for social customer care for our ministry, but my dad still doesn’t…
Russel Lolacher
Mar 1, 2021
12 TRAITS OF A GREAT SOCIAL MEDIA CUSTOMER SERVICE STAR
12 TRAITS OF A GREAT SOCIAL MEDIA CUSTOMER SERVICE STAR
“In many ways, effective communication begins with mutual respect, communication that inspires, and encourages others to do their best.” –…
Russel Lolacher
Sep 8, 2020
Work Smarter by RePurposing your Digital Content
Work Smarter by RePurposing your Digital Content
With the demand to produce so much content, think about repurposing the hard work you’ve already done to better reach your customers.
Russel Lolacher
Aug 31, 2020
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