In 2009, Sesame Street aired a short segment that starred buttoned-up muppets in grey suits and spread collars.
The first words kids hear in this piece are from the group’s fearless leader:
Back in 2013, Thomas Piketty published a controversial tome of a book called Capital in the 21st Century (if you haven’t read it yet, I highly recommend it). Early on in Capital, Piketty makes a provocative claim that goes as follows:
Back in 2000, right around when a slew of fancy-pants startups followed each other off the dot-com cliff, an endearing purple gorilla began making his way onto the desktops of countless Internet users.
In 1967, programmer Mel Conway wrote a paper called “How Do Committees Invent?” and submitted it to the Harvard Business Review, who promptly rejected it. Luckily for us, the paper eventually ended up getting published the…
As our productivity begins to wane around 6pm on most evenings at the SocialRank office, we turn to FIFA 15 for a break. If addictiveness is an indicator of a great product, the world’s most popular sports video game might also be its…
From 2003 to 2010, the famously skeptical magician duo Penn & Teller hosted a Showtime series called Penn & Teller: Bullshit. During each 30-minute episode, the two magicians sought to “hunt down as many purveyors of bullshit” as possible. Since the series…
While studying the psychology of waiting in line at grocery stores, David H. Maister of Harvard Business School came up with something called the Satisfaction Equation. According to this very complicated calculus, a customer’s satisfaction is equal to the…
Before working at SocialRank, I was a bit confused as to how Twitter worked. I knew it was a place for celebrities, politicians, musicians, brands, every day people and others to discuss issues, events, and breaking news, and…
Brands have been surprising and delighting their customers for centuries. Some better than others. But there’s no better way to turn customers into lifelong superfans than by catching them off-guard (surprise) in a positive…