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Employee NPS — that is, how to perform the valuable employee satisfaction survey
Employee NPS — that is, how to perform the valuable employee satisfaction survey
Employees are a key resource for each employer. But how often Your company performs among them satisfaction surveys — Employee NPS (eNPS)…
Startquestion
Jul 11, 2018
Studying employee satisfaction by questionnaire
Studying employee satisfaction by questionnaire
In the article, you will find information about what is employee satisfaction survey and what are its advantages. You’ll also learn about…
Startquestion
Jan 11, 2018
An introduction to NPS — Net Promoter Score®
An introduction to NPS — Net Promoter Score®
You have to ask, in order to learn something — this statement, although seemingly trivial, holds a strong message about which we often…
Startquestion
Aug 12, 2017
Looking for the perfect Customer Satisfaction Metric: CSAT, NPS or CES?
Looking for the perfect Customer Satisfaction Metric: CSAT, NPS or CES?
We return to the previously described three indicators: the Net Promoter Score, Customer Effort Score and Customer Satisfaction Score. We…
Startquestion
Jul 12, 2017
Latest
How feedback widget can generate leads and boost your sales instantly
How feedback widget can generate leads and boost your sales instantly
Online retail sales in the U.K. reached an estimated £52.25 billion in 2015, with the average shopper spending £1,174. Comparing this…
Startquestion
Sep 30, 2016
5 “Whys” that help you understand Google Analytics better and increase sales
5 “Whys” that help you understand Google Analytics better and increase sales
Do you use web analytics tools for your website? I bet you do! Without them you would not be able to answer simple questions, like:
Startquestion
Sep 7, 2016
Understand customer loyalty with the Apostle model
Understand customer loyalty with the Apostle model
In the perfect world your business would have only satisfied customers who always buy your products and spread positive word-of-mouth among…
Startquestion
Aug 29, 2016
10 Tips on Providing Productive Feedback
10 Tips on Providing Productive Feedback
Negative feedback is not something anyone enjoys either giving or receiving. We would like to think about ourseflves as we did not have any…
Startquestion
Aug 5, 2016
Customer satisfaction research — 3 steps to increase customer loyalty
Customer satisfaction research — 3 steps to increase customer loyalty
As a business owner, I dream about situation in which you have only loyal customers. Holy grail of e-commerce — a costless and…
Startquestion
Aug 3, 2016
Relations — why we all get it wrong
Relations — why we all get it wrong
Have you ever wondered why it comes so easy for some people to make friends and build good relations with them, while others struggle to…
Startquestion
Aug 2, 2016
NPS methodology evolution — What’s new in NPS2 and why you need it in customer satisfaction…
NPS methodology evolution — What’s new in NPS2 and why you need it in customer satisfaction…
Customer satisfaction is the buzzword of today’s marketing. Brands do their best to make their clients loyal. They go the extra mile to…
Startquestion
Jul 27, 2016
Why do you have to listen to your clients — All You Need to Know about Prompted and Unprompted…
Why do you have to listen to your clients — All You Need to Know about Prompted and Unprompted…
„Understand Your Customers, Increase Sales”. Once I saw this slogan on the Brand24’s retargeted banner. The very first thought that popped…
Startquestion
Jul 27, 2016
7 Reasons Why Customer Feedback Is Important To Your Business
7 Reasons Why Customer Feedback Is Important To Your Business
If you run your own business I know you do your best to please your customers, satisfy their needs, and eventually to keep them loyal to…
Startquestion
Jul 26, 2016
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