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How startups can deliver customer service like the big players (and how to use Zendesk for it)
How startups can deliver customer service like the big players (and how to use Zendesk for it)
Actionable advice on how your startup can deliver great customer service like the big players (and 3 tips how to use Zendesk for it).
Nils Rebehn
Oct 19, 2020
Why Founders Should Be Looking at Their Metrics From The Beginning
Why Founders Should Be Looking at Their Metrics From The Beginning
For any type of company, metrics play an important role in understanding the direction in which the business is headed.
Ilia Markov
Oct 15, 2020
Defining the customer journey with better data-based decision making
Defining the customer journey with better data-based decision making
This year has shown us just how important it is to adapt to emerging behaviors. And understanding new journeys means analyzing and…
Sammi Chen
Oct 13, 2020
The human guide to WFH: 6 lessons for leading remote teams
The human guide to WFH: 6 lessons for leading remote teams
At this stage, most tech companies have successfully transitioned to remote work. And most people’s newsfeeds on LinkedIn during the last…
Sammi Chen
Sep 25, 2020
6 tips to get Zendesk into gear, right from the start.
6 tips to get Zendesk into gear, right from the start.
Here at SweetHawk, we’ve built more than a dozen apps for Zendesk that are trusted by over 1000 businesses across the globe. Our apps have…
Peter Godden
Sep 24, 2020
Bye-bye, bias: How CodeSignal is removing bias from the hiring process
Bye-bye, bias: How CodeSignal is removing bias from the hiring process
Co-Founder of Code Signal, Sophia Baik, chats with Ryan Nichols of Zendesk, about avoiding biases in recruitment and using customer…
Sammi Chen
Sep 15, 2020
Sit Down, Startup: our new podcast
Sit Down, Startup: our new podcast
Getting your business off the ground is tough. We get it, now can be even harder, we are altogether navigating stranger waters. That’s why…
Pedro Muller
Jul 31, 2020
How practicing vulnerability can be critical for CX success
How practicing vulnerability can be critical for CX success
We asked Calm, Coffee Meets Bagel, and Hinge how they practice vulnerability both directly with customers and their teams.
Sammi Chen
Jul 13, 2020
Leading with compassion: Tips for managers navigating crisis
Leading with compassion: Tips for managers navigating crisis
Read how Bunch.ai and Monday.com discuss the ways that management at startups can lead their teams during turbulent times with compassion.
Sammi Chen
Jul 13, 2020
How to organize an excellent tickets categorization in Zendesk
How to organize an excellent tickets categorization in Zendesk
Read to find out the more practical side of Customer Journey idea implementation: ticket categorization.
Andrei Kamarouski
Jun 30, 2020
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