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Going Digital in 3 Easy Steps
Going Digital in 3 Easy Steps
Many companies today face a growing demand for 24/7 digital services from customers.
The Steer Team
Apr 28, 2021
Your Customer Service Sucks and It’s Not Your Chatbot’s Fault
Your Customer Service Sucks and It’s Not Your Chatbot’s Fault
In the shifting customer-care landscape where every interaction has the potential to cement or sever a customer relationship, the need to…
The Steer Team
Jan 3, 2021
Creating a Blueprint for Service Operations to Ensure Digital Transformation Success
Creating a Blueprint for Service Operations to Ensure Digital Trans...
Design thinking-led digital transformation initiatives have always had a substantially higher rate of success. One of the primary reasons…
The Steer Team
Dec 6, 2020
A Technician’s FSM Software Feature Wishlist
A Technician’s FSM Software Feature Wishlist
On-field technicians and crew are a major stakeholder of the services business. It is imperative that the company takes into consideration…
The Steer Team
Nov 5, 2020
Key Features to Keep in Mind When Choosing a Field Service Management Software
Key Features to Keep in Mind When Choosing a Field Service Manageme...
Digital transformation is creeping its way into almost all aspects of businesses today. The same is true for the service industry…
The Steer Team
Oct 29, 2020
Growing Your Field Service Business: Key Metrics That You Should Track
Growing Your Field Service Business: Key Metrics That You Should Track
In our previous article, we have discussed great service and customer satisfaction as integral factors in building a successful field…
The Steer Team
Oct 20, 2020
Enhancing Customer Experience via Field Service Digital Transformation
Enhancing Customer Experience via Field Service Digital Transformation
“ Customer experience is the next competitive battleground” — this is what Dell CIO Jerry Gregorie believes in. The cut-throat marketplace…
The Steer Team
Oct 18, 2020
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