AI

Automated Support Tasks: 7 Things to Let Bots Handle Right Now

Introducing the Relay Knowledge Ecosystem

Knowledge sharing fueled by AI

Smarter Customer Experiences: 9 Real-World Examples of AI in Customer Support

Why a Chatbot Personality Should Depend on the Conversation Type

Hate em’, love em’ or tolerate em’

When it comes to conversations, there are three distinct sentiments that we feel. There are the conversations we love to have such as…

Instant Support w/ Chatbots

No Wait, Happier Customers

Chatbot Analytics 101: The Essential Metrics You Need to Track

Why Chatbot Analytics Matter 🤖

What is Natural Language Processing (NLP) & Why Chatbots Need it

Using a Virtual Agent to Provide Superior Customer Service

Leveraging the latest technology to provide…

Automated Customer Service: Fundamentals for Powerful Support

Customer Support vs Customer Experience: How AI Drives Better Service and Outcomes