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Artificial Intelligence

Support Automation Magazine

The #1 place to learn how AI, Chatbots, ML, NLP, and technology, in general, will revolutionize the way we get support and ask for help.

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Artificial Intelligence

Casey Phillips in Support Automation Magazine

Aug 20, 2018

Introducing the Relay Knowledge Ecosystem

Knowledge sharing fueled by AI

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Alan Finlay in Support Automation Magazine

Jul 31, 2018

Smarter Customer Experiences: 9 Real-World Examples of AI in Customer Support

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Casey Phillips in Support Automation Magazine

Jul 29, 2018

Why a Chatbot Personality Should Depend on the Conversation Type

Hate em’, love em’ or tolerate em’

When it comes to conversations, there are three distinct sentiments that we feel. There are the conversations we love to have such as…

Casey Phillips in Support Automation Magazine

Jun 27, 2018

Instant Support w/ Chatbots

No Wait, Happier Customers

Francesco Stasi in Support Automation Magazine

Jul 4, 2018

How to build (real) multilingual Oracle Bots

A few months back we at BotSupply were selected for the Oracle Scaleup Ecosystem…

Casey Phillips in Support Automation Magazine

Jun 4, 2018

Chatbot Analytics 101: The Essential Metrics You Need to Track

Why Chatbot Analytics Matter 🤖

Alan Finlay in Support Automation Magazine

Jun 8, 2018

The Rise of Superhumans: How AI Is Making Us Smarter, Faster, and Better at Work [Infographic]

Sachet Misra in Support Automation Magazine

Jun 5, 2018

Everyone is a Data Scientist

5 years ago, I started my journey as a data scientist with Dr. Andrew Ng’s Machine Learning course on Coursera. While trying to learn in depth, I came to see that people were already using this “data” since a long time. To improve oneself, to improve a company, etc. So why are…

Casey Phillips in Support Automation Magazine

May 22, 2018

What is Natural Language Processing (NLP) & Why Chatbots Need it

Casey Phillips in Support Automation Magazine

Apr 24, 2018

Using a Virtual Agent to Provide Superior Customer Service

Leveraging the latest technology to provide…