Roby for Teams: Automatically Resolve Repetitive Requests

Roby
Roby
Jun 2 · 3 min read

Roby can automatically resolve repetitive requests by memorizing QAs between team members and auto-responding to similar requests in the future.

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Learn how to save time by auto-responding to repetitive questions in Microsoft Teams.

For Admins/Agents

Activating Auto-Response

Crafting Responses

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Note: To improve the accuracy and reliability of Roby’s auto-respond feature, you may need to manually answer the same question a few times. We recommend doing this prior to instructing your team to submit their requests through auto-respond.

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For Requesters:

Using Auto-Responses

  1. Submit a ticket
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2. Select “Yes” to Auto search in the ticket submission form. If “No” is selected, Roby will not attempt to automatically respond and the ticket will be submitted directly to the admin(s).

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3. Once the ticket has been submitted, Roby will generate the most accurate responses based on previous Q&As.

If Roby was unable to accurately respond to your question, select “Make a request” to submit your request to an admin.

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Editing Responses

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Roby Admin Portal

You can find more support materials and tips for getting started here!

Tell Roby

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