Where do I contact for Thailand Pass support?
There are 3 official channels.
Embassies & Consulates
For general inquiries about Thailand Pass, please read the Thailand Pass FAQs (QR code above), Department of Consular Affairs, or the Royal Thai Embassy / Consulate-General in your area of residence.
In case your registration takes more than 3–7 days or you have an urgent need to travel because of medical / humanitarian emergency, please send an email to testgo@consular.go.th. To help us identify your issues quickly, please include the following information in your email:
- Full name
- Passport number
- Date of arrival
- Reason and evidence of emergency
Do not send duplicate emails as this would cause delays in processing your inquiries. Due to the volume of inquiries received, we may not be able to provide individual responses.
24/7 Call Center
If you need assistance from a support person, the numbers are
- +66 2572 8442
- +66 6 5205 4247
- +66 6 5205 4248
- +66 6 5205 4249
Phuket — Contact Center
Dedicate contact channel for Phuket City.
Call: +66 76 530220
E-mail: thailandpass.hkt@gmail com
Please refer to Thailand Pass FAQ on Medium and the Ministry of Foreign Affairs website, as well as this video demo, for further guidance.
