As a champion for quality and continuous improvement, it is always interesting to use the future lens to predict where quality is headed. While the perspectives I share here are from an IT organization’s…
In recent years, the focus of quality has made some significant shifts from the traditional view of defect discovery, defect prevention, meeting customer requirements etc., to a more contemporary and comprehensive view which is about the collective delivery of experiences to…
When I started my career in the quality space, I was mentored and trained on the powerful message from Phil Crosby that ‘Quality is Free’. Initially, this seemed to be an ambitious goal, but over time I realized that it is very doable. To realize this vision, it is critical…
